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Applicable to Lighting Division

Delivery Policy

It takes about 4-15 days, depending upon your geographical location, for us to deliver your ordered merchandize from the time you place the order on our site. rexled.in ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. On dispatch we will send you a mail giving you the details of the shipment.

Non availability

We make 3 attempts to deliver your shipment should you not be present the first time when our courier comes to your place. After the third attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to rexled.in. Once the parcel has been sent back to us, the whole process is undertaken again to make sure your goods are delivered to you.

Damaged parcel

All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. But, if you notice that your parcel is damaged then you should contact us immediately mail at info@rexled.in

Damaged parcel, Accepted

If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at info@rexled.in. For further information on returns kindly visit our return policy.

Part of Order Recieved

Please be aware that your order may be dispatched in separate parcels and on different dates. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at info@rexled.in.

Cancellation Policy

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your in your Card Account (see Refunds section). The customer agrees not to dispute the decision made by rexled.in and accept rexled.in’s decision regarding the cancellation.

Return Policy

Products bought from our Online Shop

You can return unused products bought from our online Shop within 14 days of the date of receipt. Buyer pays return shipping. Items must be unused, unworn, packed and undamaged. They must be in their original purchase condition, including the original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi- item pack may not be returned individually. Products once used cannot be returned.

Return unused goods

You have to inform us at info@rexled.in within 14 days of the date of receipt of the goods, so that we can process your request. Buyer pays return shipping.

Refunds

At rexled.in discretion, if a product is not available or for any other reason we cannot ship the product to you, We will offer full refund on the products. Refunds are done through our banks which take a minimum of 5-6 days to reverse a transaction and reflect the same in your bank account.

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